VideoDuke Team provides outstanding maintenance of its software products that includes technical support and regular new releases. We crave to constantly improve, fix and enhance our products. Thus, we release new minor and major versions rather often. VideoDuke Team supplies its software upgrades according to the following policy.
A software upgrade release can be major or minor. A major upgrade will change the version number, whereas the minor will usually follow with a “.01”, “.02”, “.03”, etc. For example, version 126.96.36.199 means that that is the twentieth minor upgrade of version 2. The minor upgrades (or updates) are generally free (if the opposite is not denoted at the product page or in the user manual), but the upgrades to major versions must be purchased with a discount (usually 50%). It means that you will not be charged for a new minor version, but will be asked to pay half the price if you upgrade to the new major version.
All current clients of VideoDuke Team are eligible for getting the new major version of the purchased product with 50% Upgrade Discount (off the standard price specified on our website).
If you have purchased the license within a ‘grace period‘ (usually one month before the release of the new major version), VideoDuke Team will gladly provide you with a free upgrade. Let us know your Order ID (Ref Number) and request a new registration key from firstname.lastname@example.org.
Warning: in the cases listed below the free upgrade under the ‘grace period’ terms doesn’t apply:
- You got the license for free (either from VideoDuke Team or from any third-party);
- You purchased the license as part of a bundle from some third-party website;
- You purchased the license with a discount (not at its full price).
In any case feel free to email us if you want to check if you are eligible for a free upgrade and to get your discount coupon code for upgrading to the newest version.
To view the list of all changes and enhancements from previous versions, please see the “Version history” or “What’s new in this version” section in the respective user guide.
To get upgrade within one major version simply download the latest build of the product from our website and use the registration info you already have.
We encourage all customers to stay current with the latest versions of our software and therefore a product version hosting and support are discontinued right after the release of the new version that succeeds it.
However, you can continue using your old version for a life-time period as long as you have an installer and a registration code since our licenses have no expiration date.
Upgrades based on bugfixes
We guarantee that all the bug reports that are submitted by our registered user will be investigated by our testers according to the support plan that a Client owns and a fix is provided in a timely fashion. If a Client reports the bug that was already fixed in one of the previous versions, the support staff will recommend to upgrade to the latest version to eliminate problem. Note that the bug that was fixed in a newer version than a Client owns cannot be a reason for getting a refund.
Lifetime Upgrades Guarantee
To avoid paying for new major upgrades in future, you can add a Lifetime Upgrades Guarantee to your cart that will cost you 30% of the original license cost (but not less than USD 9.95). This is not a subscription but a one-time purchase that will always allow you to have the most up-to-date version of your license.